Customer Care Policy

1. APPOINTMENT BOOKING AND CANCELLATION

– We recommend customers book appointments in advance to ensure we have sufficient time to serve them. Appointments can be made via phone, website, or mobile application.
– If you need to cancel or reschedule your appointment, please notify us at least 24 hours before the scheduled time.
– We have the right to refuse or stop service for anyone who is rude or comes in with a bad attitude

2. ARRIVAL TIME AND LATE ARRIVALS

– Please arrive at least 5 minutes before the scheduled time. If you arrive late, your service time may be limited, or the appointment may be canceled.
– If you cannot make it on the scheduled day and time, please inform us so we can reschedule accordingly.

3. CHILDREN AND ACCOMPANYING GUESTS

– We welcome children and accompanying quests in the salon. However, for safety reasons and space limitations, we require children under 12 years old to be accompanied and supervised by an adult throughout the service.

4. HYGIENE AND SAFETY

– We are committed to maintaining a clean, safe, and hygienic environment for our customers. Nail materials and tools are cleaned and disinfected after each use.
– We kindly ask customers not to bring food into the salon.
– Health issues or diabetes must be communicated before service.

5. PAYMENT METHODS

– We accept the following payment methods: cash, credit cards, debit cards, and popular electronic payment apps.
– Our salon’s gift cards are also accepted and can be used for service payments or related product purchases.
– Please note that we do not accept personal checks as payment.

6. REFUND AND RETURN POLICY

– Our prices are available on the menu. Please confirm the prices with the nail techs before receiving the services.
– We do not offer refunds for services that have been completed. However, if you are dissatisfied with the final result, please notify us within 48 hours after the service completion, and we will consider the necessary measures. – We will resolve any issues fairly and work with customers to ensure satisfaction.

7. PRIVACY AND SECURITY

– We are committed to protecting customers’ personal information in accordance with applicable laws and regulations. We will not disclose customers’ personal information to any third party without consent.

8. REVIEWS AND FEEDBACK

– We highly value customer opinions and feedback to improve the quality of our services. Please inform us if you have any suggestions, contributions, or complaints
– We will review and respond as soon as possible.